ACK365's Privacy Policy

Ack365 is a trusted online Sports Betting and gaming platform in Bangladesh. We believe your personal data belongs to you, and protecting it is our fundamental responsibility.

This Privacy Policy applies to the use of the ack365 website (ack365.bet) and mobile application. It takes effect from the moment you register, log in, or use any service on our platform.

This document explains:

• What types of data we collect and how we collect it.
• How the information we collect is used.
• The circumstances under which your information may be shared with third parties.
• What technologies and practices we follow to protect your data.
• What rights you have over your data.

Ack365 only collects information that is strictly necessary for delivering our services, maintaining security, and meeting legal obligations. We never collect data beyond what is needed.

Personal Identity Information

• Full Name & Date of Birth
• Mobile Number & Email Address
• National ID number or passport number (for KYC verification)
• Current Address

Financial Information

• Mobile Banking Number (Mobile Pay, Nagad)
• Bank Account Details (if applicable)
• Deposit & Withdrawal History
• Transaction time & amount

Technical Information

• Device type, model & operating system
• IP Address & Browser Information
• Time spent on the platform and pages visited
• Login time, location data (if permission granted)

Behavioral Data

• Betting history & preferred sports
• Bonus Usage Patterns
• Customer Support Interaction Records

Ack365 uses your data only for specific, legitimate purposes. Before using any data, we ensure it is consistent with this Privacy Policy.

• Account Management: To handle registration, login, password resets, and account security.
• Transaction Processing: Processing deposits, handling withdrawals, and issuing bonuses.
• Identity Verification (KYC): To comply with international anti-money laundering laws and prevent access by minors.
• Customized Experience: To show you sports, bonus offers, and notifications tailored to your preferences.
• Fraud Prevention: To detect unusual transactions or multiple accounts.
• Customer Support: To review transaction and account history in order to properly address your complaints or queries.
• Legal Compliance: For regulatory reporting and audits as required by the relevant authorities.
• Service Improvement: Using analytical data to improve platform performance and usability.

Ack365 does not generally share your information with anyone. However, limited data may be shared in the following specific circumstances:

Payment Processors

When processing transactions via Mobile Pay, Nagad, or bank transfer, the necessary financial information is shared with those providers. These institutions follow their own privacy policies and use the data solely to complete the transaction.

Legal Authorities

If ack365 receives a valid legal order or directive under Bangladeshi or international law, we are required to provide the relevant data to government or regulatory authorities.

Identity Verification Providers

Licensed third-party verification services may be used to complete the KYC process. Only the information strictly required for verification is shared.

Technology Service Providers

We work with trusted technology partners for hosting, cybersecurity, and analytics. All partners operate under strict confidentiality agreements and are granted data access only for their designated tasks.

To protect your data, ack365 uses industry-leading technology across multiple layers of security:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption, ensuring bank-level protection.
• Data Encryption: Stored data is also kept in encrypted format to prevent unauthorised access.
• Two-Factor Authentication (2FA): An additional layer of security is provided through OTP verification at login.
• Firewall & DDoS Protection: Advanced firewalls and intrusion prevention systems are in place at the server and network level.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Access Control: Only staff members who require access are permitted to view specific data.
• Segregation of Funds: User funds are kept completely separate from the company's operational funds.

Ack365 uses cookies and similar technologies on its website and application to enhance your browsing experience and ensure the platform functions properly.

Cookies We Use

• Essential Cookies: For maintaining login sessions, security verification, and core platform functionality. These cannot be disabled.
• Functional Cookies: To remember your language preferences, theme settings, and login details.
• Analytical Cookies: To understand which pages are most used and where issues occur — these do not directly identify individual users.
• Performance Cookies: To measure page load speed and app performance.

Cookie Controls

You can disable non-essential cookies through your browser settings. Please note, however, that doing so may affect the functionality of certain features on the platform.

Ack365 believes users own their personal data. That's why we guarantee you the following rights:

To exercise these rights support@ack365.betto send us an email. We typically respond within 30 business days. Please note that certain data may be required to be retained for a specified period due to legal obligations.

Ack365 retains your data only for as long as necessary. Retention periods are determined by the purpose of collection, legal requirements, and legitimate business needs.

Once the retention period expires, data is securely deleted or anonymised so that no individual can be identified.

Ack365 strictly does not provide services to anyone under the age of 18. This is not just our policy — it is a legal obligation.

• Age is verified at the time of registration.
• Through the KYC process, date of birth and ID verification confirm that the user is 18 or older.
• If there is any suspicion that an account holder may be a minor, the account is suspended immediately.
• Any data found to have been collected from a minor is deleted immediately upon discovery.

For any privacy-related questions, requests, or complaints, contact our Data Protection team directly:

• Email: support@ack365.bet
• Live Chat: Chat button at the bottom right of the website — active 24/7
• Response Time: For emails, typically within 72 hours

We take every complaint seriously and work to resolve it as quickly as possible. If you are not satisfied with our resolution, you have the right to escalate your complaint to the relevant regulatory authority.